Refund & Returns Policy

Every Temptation piece is made to order. When you buy, your item is printed and produced specifically for you — we hold no inventory. Because nothing is pre-made or restockable, our return rules are different from a normal retail shop. Please read this before you buy.

No returns for change of mind or wrong size

Since each item is printed on demand just for your order, we cannot accept returns or exchanges for buyer’s remorse, a change of mind, or ordering the wrong size or color. A made-to-order item cannot be put back into stock or resold.

Please check the size guide and confirm your options before checking out. If you are unsure about sizing, contact us first — we are glad to help you choose before you order.

Preorders and numbered drops

Some editions are sold as preorders before a drop is produced. When you preorder, you pay in full at the time you reserve, and your edition is produced on demand after the drop’s production/release date. These rules apply to preorders:

• Cancel before production for a full refund. You may cancel a preorder and receive a full refund any time before it enters production — up to the drop’s production/release date. After that date the edition goes into production and can no longer be cancelled.
• After production begins. Once your item is in production it is made to order, so the no-change-of-mind rule above applies — we can no longer cancel it for a refund. The defective / damaged / wrong-item protections below still apply once it arrives.
• If we delay the drop. If the ship date slips materially beyond the “ships by” window we quoted, you may cancel your preorder for a full refund.
• If we pull the drop. If we cancel a drop or cannot produce your edition, we cancel the order and refund it in full automatically — you do not need to ask.

Replacements and refunds for problems

We stand behind the quality of what we ship. We will replace or refund an item, at no cost to you, if it arrives:

• Defective — a manufacturing flaw such as bad printing, peeling, or a fault in the garment.
• Damaged — the item arrived damaged in transit.
• Wrong item — you received the wrong product, size, or design compared to what you ordered.

Report within 30 days, with photos

To claim a replacement or refund, email us within 30 days of delivery. Include:

• Your order number and the email used to order.
• A short description of the problem.
• Clear photos showing the defect, the damage, or the wrong item (including the print and any label). Photo proof is required so we, and our print partner, can verify and fix it.

Once we confirm the issue, we will send a free replacement or issue a refund — your choice where both are possible. You usually will not need to ship the faulty item back, but if we ask you to, we will cover the cost.

The 30-day window matches our print partner’s own defect/misprint window, so every claim we approve is one they will honor as well.

How refunds are paid

Approved refunds go back to your original payment method through Stripe. It can take a few business days for your bank or card provider to post the refund after we issue it. Original shipping charges are refunded when the item was defective, damaged, or wrong.

Wrong or undeliverable address

Please enter your shipping address carefully at checkout. If a package is returned to us because the address was wrong or incomplete, or it went unclaimed, you are responsible for reshipping costs. We cannot refund an order lost because of an incorrect address you provided.

Order changes and cancellations

Because production can begin quickly, contact us as soon as possible if you need to change or cancel an order. We will do our best, but once an item has entered production we may not be able to stop it. Preorders have their own cancellation window — see Preorders and numbered drops above.

Your consumer rights

This policy does not take away any rights you have under applicable consumer-protection law. Where the law gives you additional rights for faulty goods, those rights still apply.

Start a claim

To report a defective, damaged, or wrong item, or to ask a question before you buy, contact Temptation LLC at: